Associate, IMARA Platform Administrator – Kifiya Financial Technologies

About Kifiya Financial Technologies

Kifiya is an AI-powered financial and market infrastructure company advancing inclusive economic growth across Africa. The company develops intelligent data and decisioning systems, financial infrastructure, digital agriculture, and market linkage platforms that help MSMEs, smallholder farmers, and low- to middle-income individuals access finance, skills, and markets.

The Market Solutions Practice (MSP) addresses structural market challenges through intelligent data and decisioning, intelligent financial services, digital agriculture, and smart mobility infrastructure.

About the Position

Kifiya Financial Technologies is seeking an Associate, IMARA Platform Administrator to support the availability, configuration, data integrity, and day-to-day administration of the IMARA training marketplace platform.

IMARA connects MSMEs and youth with business development service providers and trainers. The successful candidate will manage provider and participant records, maintain training data, conduct data-quality checks, support platform workflows, and produce operational reports for delivery and MERL teams.

Key Responsibilities

1. Platform Administration & Availability

• Administer user access, roles, permissions, and account provisioning.
• Maintain active user lists and access controls for BDSPs, trainers, and internal users.
• Monitor platform uptime, performance, and integration health.
• Log, triage, escalate, and track technical incidents to resolution.
• Maintain release notes, change logs, and user communications.
• Work with Technology and Product teams to test platform updates and fixes.

2. Provider & Training Catalogue Configuration

• Maintain provider profiles, including service categories, specialization, geographic coverage, language, accreditation status, and capacity.
• Configure and maintain training catalogue and course records.
• Process provider onboarding and status changes after verification and accreditation decisions.
• Ensure provider information remains accurate for matching, assignment, and reporting.

3. Data Capture, Quality & Validation

• Configure and maintain data fields, forms, and validation rules.
• Manage participant registration, segmentation, geography, assignment, attendance, and completion data.
• Conduct routine checks for completeness, duplicates, inconsistent tags, and invalid values.
• Coordinate data corrections with providers and internal teams.
• Verify completion evidence before records are marked complete.
• Ensure accurate inclusion tagging for women, youth, internally displaced persons, and persons with disabilities.

4. Workflow Support

• Operate workflows for demand intake, participant upload, deduplication, cohort creation, provider assignment, and post-training reporting.
• Track assignment acceptance, delivery status, and completion rates.
• Flag stalled or overdue assignments.
• Maintain SOPs, job aids, and user guides.
• Provide refresher orientation to platform users where needed.

5. Reporting & Decision Support

• Prepare weekly and monthly operational reports and dashboards.
• Report on utilization, fulfillment, completion rates, turnaround times, data errors, and provider reliability.
• Provide clean datasets and structured extracts to MERL teams.
• Maintain alerts for overdue assignments, missing completion evidence, and high-error submissions.

6. Security, Compliance & Audit Readiness

• Enforce data-governance practices, access controls, audit trails, and versioning.
• Ensure secure handling of sensitive participant information.
• Maintain data dictionaries, validation protocols, and provider submission requirements.
• Provide structured feedback to Product and Engineering teams on platform and workflow gaps.

Key Outputs

The successful candidate will be expected to contribute to:

• Stable and operational IMARA platform performance.
• Accurate provider, service catalogue, and capacity records.
• High-quality participant, assignment, and completion data.
• Accurate inclusion tagging and verified completion evidence.
• Clean datasets and dashboards for delivery and MERL reporting.
• Timely operational reports and alerts.
• Updated SOPs, data dictionaries, and user guides.
• Secure and auditable platform data management.

Qualifications & Experience

Education

• Bachelor’s degree in Information Systems, Business, Economics, Development Studies, or a related field.

Experience

• 4–5+ years of experience in platform administration, MIS, marketplace operations, data quality management, or program technology operations.
• Demonstrated experience administering a platform used by multiple external users or service providers.
• Strong practical data-management skills, including validation, deduplication, structured data extraction, dashboards, and reporting.
• Experience in MSME development, financial inclusion, skills training, or digital platforms is preferred.
• Experience working with multiple partners and structured delivery targets is an advantage.

Core Competencies

• Excellent attention to detail and operational follow-through.
• Strong troubleshooting and coordination skills.
• Data literacy and validation skills.
• Ability to interpret dashboards and operational data.
• Strong communication skills with technical and non-technical users.
• Ability to manage multiple priorities and maintain service levels.
• Strong commitment to quality, compliance, and documentation.
• Commitment to inclusion and equitable service delivery.

How to Apply

Interested and qualified candidates should submit their application through:

📧 Email:hr@kifiya.com

Position: Associate, IMARA Platform Administrator
Location: Addis Ababa, Ethiopia