Duties and Responsibilities:

• Manage daily branch operations and ensure smooth workflow.
• Lead, supervise, and develop branch staff to achieve operational targets.
• Ensure compliance with company policies, microfinance laws, and KYC principles.
• Monitor branch performance, including financial, operational, and customer service metrics.
• Analyze branch financial reports and prepare operational plans for improvements.
• Promote microfinance products and services to customers.
• Ensure proper internal controls and risk mitigation at the branch level.

Required Skills & Competencies:

• Strong knowledge of company operation policies and branch operations.
• Basic understanding of microfinance products, financial management, and reporting.
• Excellent leadership, communication, and interpersonal skills.
• Analytical skills for financial and operational report preparation.
• Proficiency in Microsoft Office, especially Excel and Word.

Qualifications & Experience:

MA/BA Degree in Marketing, Management, Economics, Accounting, or related field.

2–4 years of relevant experience, including at least 2 years in a Senior Credit or Loan Officer role

How to Apply

Submit in person: 

• Application Letter
•  CV
•  non-returnable supporting documents

Address: Head Office Human Resource & Administration Office, Lideta, near Balcha Hospital, Dama House, 3rd Floor, Office No. 305, P.O.Box 316, Code 1250, Addis Ababa

Contact: 0115-57 95 89