Call Operator / Cashier / Front Desk Officer-Teklehaimanot General Hospital

Key Responsibilities

• Assist patients and visitors with inquiries.
• Handle incoming calls and respond to communications.
• Coordinate with hospital departments to resolve patient concerns.
• Maintain accurate records of customer interactions and transactions.
• Provide information about hospital services, policies, and procedures.
• Monitor and manage patient waiting times.
• Collect patient feedback and identify areas for improvement.
• Support administrative activities and hospital operations.
• Participate in relevant training programs.

Required Skills

• Excellent customer-service and communication skills.
• Strong problem-solving abilities.
• Empathy, patience, and professionalism.
• Ability to work under pressure.
• Good teamwork and organizational skills.
• Ability to use basic computer systems and software.
• Familiarity with healthcare terminology is an advantage.
• Ability to work flexible hours, including weekends and holidays, is an advantage.
• Multilingual ability is a plus.