IT Support

• Required Qualifications and Experience
  Education: Bachelor’s degree in:
• Information Technology
• Computer Science
• Information Systems
• Computer Engineering
• Electrical/Electronic Engineering
• Or a related technical field

Preferred Experience (Experience is an advantage but not mandatory):

• Basic IT support or help desk experience
• Exposure to hardware installation or device configuration
• Participation in technical university labs or projects

Technical Competencies

• Knowledge of basic computer hardware and software installation
• Familiarity with Windows OS and Android configuration
• Ability to perform basic troubleshooting on laptops and tablets
• Understanding of system testing concepts (functional/UI/workflow)
• Basic networking and user account management skills
• Ability to document activities and follow standard procedures

Key Skills

• Strong communication and teamwork abilities
• High attention to detail and problem-solving skills
• Customer-oriented approach when assisting users
• Ability to work under pressure and meet deadlines
• Willingness to work in warehouse, main office, and field environments

Key Responsibilities

Device Setup & Configuration

• Install laptop SSDs and configure required operating systems and applications
• Register, configure, and prepare tablets for field deployment
• Assist with device labeling, documentation, and tracking

Testing & Quality Assurance

• Perform basic functional tests, UI testing, and workflow testing
• Conduct system performance checks
• Carry out content and data quality verification tasks

Technical Support

• Provide VRS (Voter Registration System) support to polling station staff
• Respond to and resolve IT-related inquiries from the call center
• Provide technical support to internal staff at the main office and field locations
• Assist with account setup, password resets, and device troubleshooting

Operational Support

• Support IT inventory management and documentation processes
• Report technical issues and follow escalation procedures
• Work collaboratively with IT teams to ensure readiness of all equipment

Required Skill

Equipment installation and configuration

How To Apply

Interested applicants are invited to send non-returnable:
☞ Application letter explaining why you fit for the post and an updated CV, including three work-related referees
☞ Application letter & resume should be saved with the applicant’s full name
☞ Only short-listed candidates will be contacted
☞ Apply only through the link below within 10 days from the announcement date:

👉 https://nebe-election.org/apply

Female candidates are encouraged to apply.