Nathnael Mengistu
Nathnael Mengistu
Cloud Support Engineer / Associate Cloud Engineer
Contact Details
Email
natable90@gmail.com
Address
Lancha, Kirkos, Addis Ababa, Ethiopia
Phone
0965253990
About Me
I am a Computer Science graduate specializing in AWS cloud infrastructure and Linux system administration. I bring practical, hands-on experience in network troubleshooting, core system configuration, and cloud support operations. Passionate about breaking down complex architectural problems, I combine a sharp analytical mindset with a drive to build scalable, reliable cloud solutions — and to grow into a skilled Cloud Engineer who delivers real impact.
Education
Computer Science
St. Mary's University - (2021 - 2025)
Graduated with a degree in Computer Science, building a strong foundation in software development, algorithms, and database management. Hands-on experience designing, coding, and debugging applications using modern programming languages and frameworks. Passionate about solving complex problems and creating efficient, scalable software solutions.
Experience
Call Center Agent.
CCI Ethiopia - (2025 - 2026)
As a Call Center Agent at CCI Ethiopia supporting Belk, I managed customer inquiries, order tracking, billing, and complex issue resolution. Utilizing enterprise tools such as Salesforce, Gladly, and Manhattan Associates Order Management System, I efficiently navigated workflows to ensure data accuracy, streamline request management, and deliver high-quality technical and customer support.
Internship
The Federal Democratic Republic of Ethiopia, Ministry of Revenues - (2024 - 2024)
During my IT internship, I assisted with IT support tasks including hardware andsoftware troubleshooting, OS installation and configuration (Windows and Ubuntu),system setup, and basic networking such as LAN setup and connectivity checks. I alsohelped staff solve technical issues and gained hands-on experience in IT support,networking, and system maintenance.
