Associate, Quality Assurance & Platform Administrator-Kifiya Financial Technologies

Hiring Organization: Kifiya Financial Technologies
Job Type: Full-Time
Location: Addis Ababa, Ethiopia
Department: Market Solutions Practice / Digital Delivery
Reports To: Manager, Digital Delivery
Deadline: August 28, 2026

About Kifiya Financial Technologies

Kifiya is an AI-powered financial and market infrastructure company advancing inclusive economic growth across Africa. The company develops intelligent data and decisioning systems, financial infrastructure, digital agriculture, and smart mobility solutions that help MSMEs, smallholder farmers, and low- to middle-income communities access finance, skills, and markets.

Job Summary

Kifiya Financial Technologies is looking for an Associate, Quality Assurance and Platform Administrator to ensure the quality, reliability, governance, and operational integrity of its digital learning and participant management platforms.

The position will serve as a quality gatekeeper between content design, platform configuration, user acceptance testing, and live deployment. The successful candidate will ensure that learner pathways, data capture, compliance requirements, and reporting functions operate correctly.

Key Responsibilities

1. Functional & Content Quality Assurance

• Conduct functional testing of digital learning journeys before release.
• Validate learner pathways, progression logic, completion rules, assessments, certification triggers, and system integrations.
• Test data-capture fields, participant tagging, inclusion markers, and reporting outputs.
• Verify that instructional content and platform configuration align with expected learner outcomes.

2. Platform Administration & Configuration

• Maintain platform configurations, user permissions, tagging structures, and workflow logic.
• Ensure proper version control across learning modules, assessments, and participant journeys.
• Maintain SOPs, configuration records, change logs, and release notes.
• Prevent unauthorized changes and uncontrolled feature deployments.

3. Release Management & User Acceptance Testing

• Support UAT using structured test cases and validation criteria.
• Coordinate pre-release testing and release-readiness assessments.
• Prepare release sign-off documentation.
• Support controlled deployment and post-release monitoring.

4. Monitoring & Continuous Improvement

• Monitor live learner journeys for system errors, usability issues, drop-off patterns, and data inconsistencies.
• Maintain issue logs with severity classification and resolution tracking.
• Escalate recurring defects and systemic risks to Digital Delivery and Technology teams.
• Recommend platform improvements based on user behavior and defect analysis.

5. Delivery & Compliance

• Ensure platform workflows support onboarding, training completion, credit-eligibility tagging, and post-training tracking.
• Maintain complete QA documentation and traceable release records for audit readiness.
• Support compliance with data protection, consent management, and participant privacy requirements.

Key Outputs

• Release-readiness and sign-off reports
• Reduced critical defects and post-release incidents
• Accurate learner data and reporting
• Updated SOPs and platform configuration documentation
• Improved learner journey reliability and usability
• Completed QA test scripts, validation records, and issue logs

Requirements

Education

• Bachelor's degree in:
  • Information Systems
  • Computer Science
  • Education
  • Technology
  • or a related field

Experience

• 3–5 years of experience in digital QA, platform administration, system testing, or release management.
• Experience testing user flows, structured data capture, and content-driven digital journeys.
• Experience in EdTech, digital learning systems, financial inclusion platforms, or customer-facing applications is an advantage.
• Familiarity with issue-tracking systems, structured documentation, and release governance.

Core Competencies

• Digital quality assurance and structured testing
• Platform configuration and governance
• Risk identification and defect assessment
• Release management and process discipline
• Data accuracy and compliance
• Cross-functional communication
• Analytical and problem-solving skills
• Attention to detail
• Decision-making skills

📍 Location

Addis Ababa, Ethiopia

📅 Application Deadline

August 28, 2026

📩 How to Apply

Qualified candidates should apply by email:

hr@kifiya.com

Subject: Associate, Quality Assurance and Platform Administrator Application