Banking Business Officer I – ZamZam Bank S.C.

Key Duties and Responsibilities

A. Customer Service

Attend to customer queries and complaints professionally and promptly.

Deliver high-quality service at all customer touchpoints.

Maintain positive relationships with customers and staff.

Enhance the Bank’s image through proactive customer service and satisfaction initiatives.

Provide professional advice to customers on suitable banking products and services.

B. Compliance and Operational Risk

Ensure compliance with regulatory standards, Bank policies, procedures, and the code of conduct.

Perform duties in accordance with established service standards and timelines.

Adhere to compliance and operational risk controls to protect the Bank’s interests.

C. Business Development and Sales

Identify and recruit prospective customers through various engagement channels.

Promote the Bank’s products, services, and digital banking solutions.

Participate in resource mobilization activities to increase deposits and product uptake.

Support the branch in achieving sales targets.

Conduct cross-selling activities and encourage customers to use the Bank’s products and services.

D. Banking Operations and Transactions

Handle cash and non-cash transactions accurately and securely.

Process customer account openings and digital banking requests.

Assist with account closures, service terminations, and other customer requests.

Verify and scan customer and authorized staff signatures for authentication.

Maintain cash holding positions and reconcile cash transactions accurately.

Prepare cash and non-cash transaction tickets, negotiable instruments, and related documentation.

Balance daily cash and non-cash tickets against physical cash and account records.

Prepare and submit daily transaction reports.

Handle branch vault cash management when delegated by the Branch Manager.

Perform additional duties assigned by the supervisor or branch management.

Minimum Qualifications and Experience

Educational Qualification:

Bachelor’s Degree in Business Administration, Finance, or a related field.

Work Experience:

A minimum of 2 years of branch banking experience.

At least 1 year of experience as a Junior Officer.

Required Competencies

Banking operations.

Digital banking.

Cash management.

Customer service and customer focus.

Compliance awareness.

Sales and promotion.

Communication and interpersonal skills.

Accurate transaction processing and reconciliation.

Salary and Benefits

ZamZam Bank offers:

Competitive salary and attractive remuneration package.

Professional growth and career development opportunities.

Opportunities to contribute to digital transformation and financial inclusion.

A professional work environment based on ethical values, inclusiveness, and social responsibility.How to Apply for ZamZam Bank Vacancies

Interested and qualified applicants should prepare the following documents:

Application letter.

Updated CV.

Educational credentials.

Work experience documents.

Application Procedure

Submit all application documents in PDF format.

Clearly indicate the position for which you are applying.

Submit your application through the application link below.

Application Link:https://rb.gy/3rtgvg

Application Deadline: Within 7 days from the date of the announcement.

Important Notice

Only candidates who meet the stated minimum requirements will be considered.

Only shortlisted candidates will be contacted.

ZamZam Bank reserves the right to use appropriate assessment methods as part of the recruitment process.

Applicants are expected to provide accurate and verifiable information