PCM Digitally Enabled Customer Support Service - Sales Agent – Outbound Call Center
PCM Digitally Enabled Customer Support Service - Sales Agent – Outbound Call Center
- 1 Vacancy
- 23 Views
Experience
0 year
Employee type
Full TimePosition
Entry Level
Offer Salary
Attractive
Job Description
PCM Digitally Enabled Customer Support Service is expanding its sales operation in Addis Ababa and is looking for motivated Sales Agents to join its growing team.The role offers a professional, technology-enabled sales environment with structured training, ongoing coaching, modern CRM tools, and opportunities to develop practical sales and communication skills.
Key Responsibilities
- Conduct outbound calls to prospective and existing customers.
- Promote products and services and support achievement of sales targets.
- Communicate professionally with customers and understand their needs.
- Build positive customer relationships through effective communication and follow-up.
- Use CRM systems to record customer interactions and update relevant information.
- Handle customer questions, objections, and rejection professionally.
- Follow established sales procedures and company guidelines.
- Work collaboratively with the sales and customer support team.
- Meet individual and team performance targets.
- Participate in training, coaching, and continuous skills development.
Qualifications & Experience
Education:
- Grade 12 or above.
Experience:
- Previous experience in sales, telesales, call centers, customer service, or business development is an advantage.
- Fresh graduates and candidates without previous sales experience are welcome if they have strong communication skills and the right attitude.
Required Skills & Competencies
- Good spoken and written English.
- Strong communication and interpersonal skills.
- Basic computer literacy.
- Ability to learn and use CRM systems.
- Strong listening and persuasion skills.
- Target-driven and results-oriented mindset.
- Confidence and resilience when handling rejection.
- Positive attitude and energy.
- Discipline and reliability.
- Fast-learning ability.
- Ability to work in a fast-paced environment.
- Strong teamwork and willingness to learn.
Application Information
📍 Location: Addis Ababa
💼 Employment: Full-Time
👥 Positions Available: 23
🏢 Work Arrangement: Office-based
📅 Deadline: September 28, 2026
How to Apply
Interested and qualified candidates should send their updated CV via email.
📧 Email:robelm5050@gmail.com
Email Subject:Sales Agent – Outbound Call Center
⚠️ Only shortlisted candidates will be contacted for the next stage of the recruitment process.
