Customer Service Officer – Ultimate Insurance Brokers (UIB

Key Responsibilities

• Serve as the primary contact point for customers and clients.
• Respond professionally to customer inquiries and resolve concerns.
• Deliver high-quality customer service and maintain customer satisfaction.
• Maintain accurate customer records and service documentation.
• Coordinate with internal departments to ensure efficient service delivery.
• Identify opportunities to improve customer experience.
• Support customer retention and relationship management activities.

Qualifications & Experience

Education:
Bachelor’s Degree in:

• Management
• Information Technology (IT)
• Statistics
• Mathematics
• Economics
• Agricultural Economics
• Related fields.

Experience:

• Minimum 3 years of relevant experience in customer service, client relations, or similar roles.

Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Problem-solving and conflict-resolution abilities.
• Ability to work under pressure.
• Strong relationship-building skills.
• Good documentation and reporting skills.

Application Requirements

Submit:

• Application letter.
• Updated CV.
• Educational credentials.
• Work experience certificates.

How to Apply

Application Form:
https://docs.google.com/forms/d/18mNHlvftqtwpBpWEZzUqi9cGm-Pf_vGIU2UgXaUPA5I/edit

Deadline: Within 10 consecutive working days from announcement date.(Aug 13)