Key Responsibilities

A. User & Help desk Support

• Provide daily technical support to staff
• Troubleshoot hardware and software issues
• Install and configure operating systems
• Maintain IT asset inventory

B. Networking Support

• Assist in LAN/WAN troubleshooting
• Configure switches and routers
• Support DNS, DHCP, and IP management

C. Printing & Peripheral Support

• Install and manage network printers
• Troubleshoot printer connectivity issues
• Coordinate maintenance with vendors

D. Email & Account Administration

• Configure and manage email accounts
• Manage user accounts and permissions
• Handle password resets and access issues

Required Qualifications

• Bachelor’s Degree in IT or related field
• Minimum 2 years experience in IT support
• CCNA certification (Required)
• Strong knowledge of networking fundamentals
• Experience supporting Windows environments

Additional Competencies

• Strong customer service orientation
• Good communication skills
• Ability to multitask and prioritize

📩 How to Apply

Interested applicants who meet the requirements are invited to submit:

• Application letter
• CV
• Copies of qualifications and supporting documents

📍 Apply in person at: MKDSS Factory Site, Addis Ababa IT Park
OR
📧 vidnekachewbkp@mkdss.et
📧 ibrahimbk@mkdss.et
📌 Please clearly mention the Job Title in the email subject line