Aftermarket Engineer – Hagbes PLC

Key Responsibilities

• Maintain and regularly update customer records and account information.
• Respond to escalated customer support issues and prepare reports for product support services.
• Develop and revise customer support policies and promote their implementation.
• Monitor the availability and flow of service parts using ERP systems and daily sales information.
• Analyze customer demand and establish appropriate Economic Order Quantities (EOQ).
• Follow standard procedures for escalating unresolved customer and technical issues to appropriate internal teams and service centers.
• Visit customer sites when required to provide technical support, conduct inspections, and troubleshoot issues.
• Prepare technical and customer service reports following site visits and support activities.
• Coordinate with product manufacturers and their support departments regarding technical support and product development.
• Coordinate with manufacturing units to resolve production-related issues and support product improvements.
• Support business relationships with manufacturers, customers, and other stakeholders.
• Conduct periodic customer satisfaction surveys and analyze customer feedback.
• Investigate customer complaints, identify root causes, and recommend appropriate solutions.
• Follow up to ensure customer issues are resolved effectively and on time.
• Collect and analyze customer information to identify potential products and services.
• Prepare product and service reports based on customer data and feedback.

Qualifications & Experience

Education

• BSc Degree in Mechanical Engineering.

Experience

• Minimum of 5 years of relevant professional experience.
• Previous experience in sales or aftermarket services is preferable.

Required Skills

• Effective communication and interpersonal skills.
• Strong technical proficiency.
• Customer service and relationship management.
• Communication and negotiation skills.
• Problem-solving and analytical abilities.
• Ability to coordinate with customers, manufacturers, and internal teams.
• Willingness to travel to customer sites when required.

How to Apply

Interested and qualified applicants can apply:

In Person: Hagbes PLC, Addis Ababa Office, Bole, in front of Millennium Hall, Sevita Building.

Online: Through Ethiojobs.

Application Deadline: September 15, 2026

Only shortlisted candidates will be contacted.