Call Center Agent

Duties & Responsibilities:

• Handle inbound and outbound calls regarding shipment inquiries, order status, and delivery updates
• Track, trace, and monitor shipments in real time
• Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries
• Resolve customer complaints, delays, and logistics-related issues professionally
• Create and update customer records and shipment data in the system
• Provide product, service, and process information to customers
• Escalate complex issues to supervisors or the logistics team when necessary
• Maintain call logs and follow standard operating procedures (SOPs)

Required Skills:

• Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology
• Strong verbal and written communication skills
• Good computer skills (CRM systems, tracking software, MS Office)

How to Apply

Apply using the provided link below OR submit your non-returnable application and CV with supporting documents:

📍 In person:
HRM Department Office, Kality Maseletegna, Wuhalemat FB Building, 2nd Floor

📧 Email:hrmforward@gmail.com
📞 Phone: +251 939 444 440 / +251 939 444 445