Customer Service Agent

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.
• Track shipments and provide accurate, real-time delivery updates to customers.
• Investigate and resolve customer concerns related to delays, missing packages, or special delivery instructions.
• Process orders, schedule pickups, and handle billing or payment-related questions.
• Coordinate with the courier and warehouse teams to resolve logistical challenges efficiently.
• Document customer interactions and maintain accurate service records.
• Ensure customer satisfaction through professional communication and proactive problem-solving.

Qualifications and Experience

• Minimum of 1–2 years of experience in customer service or a call center environment.
• Experience in logistics, courier, or transportation services is an added advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the capacity to stay composed under pressure.
• A customer-first attitude with a genuine passion for helping others.
• Education: High school diploma or equivalent (additional education is a plus).

Required Skills

• Communication and interpersonal skills
• Analytical and problem-solving skills
• Time management and organizational skills
• Attention to detail

Application Details

If you’re ready to accelerate your career with Easy Express:

📧 Send your resume and a brief cover letter to: easyexpressnet@gmail.com
📍 Or apply in person at: Easy Express Company, Parklean Building, next to Kaleb Hotel, Addis Ababa
☎️ Contact: +251 116 672 009