Key Responsibilities

Transit & Shipment Follow-Up

• Track shipments from registration to container release.
• Ensure all cargo movements meet defined market service lead times.

Client Communication

• Provide daily shipment updates via Email, WeChat, and Phone.
• Proactively communicate delays and operational issues to clients.

Import & Export Coordination

• Receive export shipping instructions (SI).
• Coordinate seal/container collection with shipping lines.
• Ensure trucks meet vessel schedules.

Data & Documentation Management

• Accurately record all transactions in the PAVE Database.
• Dispatch original Bills of Lading to Djibouti before vessel arrival.
• Track document movement across branches.

Fleet & Operations Monitoring

• Ensure loading is completed within the maximum 3-day window.
• Follow up with drivers and operations staff.

Financial Coordination

• Confirm detention charges with clients.
• Report arrival and departure delays to the finance team.

Requirements

• Proven experience in Customer Service within Logistics, Freight Forwarding, or Transit.
• Excellent written and verbal communication skills.
• Strong ability to work under pressure and meet strict KPIs.
• High proficiency in database systems and digital communication tools (Email, WeChat).
• Strong organizational and coordination skills.

How to Apply

Interested and qualified applicants should submit:

Updated CV

Cover Letter

📧 Email:pavehr@pave-logistics.com
📌 Subject Line:Application for Customer Service Officer