Customer Service Officer – Akufada Micro Finance Institution S.C.

Key Responsibilities

• Provide professional customer service and respond to client inquiries.
• Support daily branch operations and customer transactions.
• Maintain accurate customer records and documentation.
• Assist customers with financial products and services.
• Build and maintain positive customer relationships.
• Ensure compliance with institutional policies and procedures.
• Perform other duties assigned by branch management.

Qualifications & Experience

Education:

• Bachelor's Degree in:
  • Accounting
  • Economics
  • Management
  • Related fields

Experience:

• Minimum of 2 years of relevant work experience.
• Experience in Microfinance, Banking, or related financial institutions is required.

Required Skills

• Excellent communication and customer service skills.
• Strong interpersonal and relationship management abilities.
• Good organizational and problem-solving skills.
• Basic computer proficiency.
• Ability to work effectively in a team environment.

Salary

• As per the company's salary scale.

Duty Station

• Addis Ababa
  • Hana Mariam Branch
  • Atobistera Branch

How to Apply

Interested applicants who meet the requirements should submit:

• Application Letter
• Updated CV
• Educational and supporting credentials (PDF format)

Apply through the following application link:

https://forms.gle/ca6B2oYQN4SC8af96

Application Deadline: August 11, 2026

Note: Applicants should clearly indicate the position they are applying for in their application.