Customer Success Officer

Duties & Responsibilities

• Act as the primary contact for clients — manage inquiries, relationships, and issue resolution.
• Support customers using TESBINN training, Ethio-International Expo, Enisra Jobs, and import/export facilitation services.
• Provide onboarding assistance and training to ensure effective platform usage.
• Track and enhance client satisfaction and engagement through tailored solutions.
• Identify opportunities to upsell or cross-sell additional TradeEthiopia services.
• Liaise between clients and internal departments (Sales, IT, Events, Training).
• Maintain records and follow up using CRM tools for timely issue resolution.
• Collect feedback for continuous service improvement.
• Provide on-site support during trade events, expos, and webinars.

Qualifications & Requirements

• Education: Bachelor’s Degree or Diploma in Business Administration, Marketing, International Trade, or related field.
• Experience: Minimum 1 year in customer success, B2B support, sales coordination, or similar roles.
• Familiarity with B2B ecosystems, trade facilitation, or e-commerce platforms.
• Excellent communication in English and Amharic (other languages such as French, Arabic, or Chinese are a plus).
• Proficient in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM systems.
• Highly organized, solution-oriented, and able to work under pressure.
• Passion for trade, entrepreneurship, and client empowerment.

Core Competincies 

• Communication
• Teamwork
• Problem-solving
• Client Relationship Management

What We Offer

• A dynamic and impactful work environment in one of Ethiopia’s fastest-growing B2B companies.
• Opportunities for professional growth and international market exposure.
• Participation in trade expos, events, and business training programs.
• Performance-based incentives and clear career advancement pathways.

How to Apply

📧 Send your CV, cover letter, and references to:
Email:job@enisra.com
Subject Line: “Application for Customer Success Officer”

📞 Contact: +251907597231
🌐 Website:www.tradethiopia.com