Executive Opportunity – Chief Customer Operations Officer | Safaricom Ethiopia

Candidate Profile

• Bachelor's degree in Business, Business Management, Engineering, Technology, Customer Experience or related discipline.
• Postgraduate qualification preferred.
• 12+ years progressive experience in customer operations/service delivery.
• At least 5 years in senior leadership with significant scale and complexity.
• Experience across contact centers, retail, digital care, back office, mobile financial services or enterprise service management.
• Strong record of large-scale transformation involving people, processes, technology and automation.
• Experience managing budgets, vendors, contracts and workforce capacity.
• Strong knowledge of CRM, omnichannel service, workforce management, QA, analytics and automation.
• Excellent executive communication and stakeholder-management skills.

Application

Safaricom Ethiopia Careers