GBV Case Management Officer – Women Empowerment-Action (WE-Action)

Key Responsibilities

GBV Case Management & Program Implementation

• Provide direct support and care to adult GBV survivors and age-appropriate specialized support to adolescent and girl-child survivors.
• Provide counselling, psychosocial support, and case management services.
• Ensure respect, confidentiality, safety, security, and non-discrimination in all GBV services.
• Properly document GBV cases using GBV IMS intake, action, follow-up, and case management forms.
• Ensure case documentation and referral records are accurate, updated, organized, and securely maintained.
• Strengthen referral networks with relevant stakeholders to ensure survivors have timely access to confidential and safe services.
• Ensure survivor-centered care by respecting survivors' wishes and decisions.
• Develop and support age-appropriate emotional and social support activities for women and girls.
• Develop and share monthly GBV response plans and key messages based on case trends and available services.

Training & Capacity Building

• Facilitate GBV training for community actors, including psychosocial first aid volunteers, community health volunteers, women's groups, and formal and informal community structures.
• Support capacity building on GBV concepts, referral pathways, guiding principles, and prevention of sexual exploitation and abuse.
• Support training for referral pathway actors on GBV referral protocols and clinical care of sexual assault survivors.
• Mentor and support social workers and local partners in GBV response activities.

Monitoring, Evaluation & Reporting

• Prepare and submit weekly and monthly reports while ensuring protection of survivor confidentiality.
• Track key program indicators using M&E tools and reporting systems.
• Collect and analyze relevant monitoring data from target groups.
• Participate in monitoring visits, supportive supervision, assessments, and evaluations.
• Document lessons learned, best practices, case studies, and program learning.
• Work closely with M&E personnel and use approved tools and templates.
• Support project mid-term and end-term evaluations.
• Compile quality monthly, quarterly, and annual reports.
• Provide timely data and reports for internal and external requirements.

Coordination & Program Support

• Participate in procurement, spending, and work-plan development.
• Ensure program supplies and resources are available on time.
• Monitor appropriate utilization of program supplies and resources.
• Participate in government and donor/partner program visits.
• Maintain effective relationships with government offices, service providers, community structures, and partners.
• Support local partners throughout implementation, reporting, mentoring, monitoring, and evaluation.

Safeguarding, Accountability & Compliance

• Follow donor, government, and organizational policies and compliance requirements.
• Promote gender equality, social inclusion, accountability, and safeguarding.
• Conduct routine safeguarding risk assessments and report concerns appropriately.
• Raise awareness among communities and staff on safeguarding and complaints/feedback mechanisms.
• Ensure safeguarding concerns are documented and handled confidentially.
• Support implementation of the Core Humanitarian Standards (CHS).
• Ensure participant feedback and complaints are securely documented and reported.

Qualifications & Experience

Education:

• MA/MSc/BA/BSc in a social work-related field, such as:
  • Social Work
  • Sociology
  • Psychology
  • Gender Studies
  • Related fields

Experience:

• BA/BSc: Minimum 3 years of relevant work experience.
• MA/MSc: Minimum 2 years of relevant work experience.
• Previous experience as a GBV Case Officer with an NGO is preferred.

Key Skills

• Strong communication skills.
• Adaptability and ability to work in challenging field environments.
• Strong interpersonal and case management skills.
• Understanding of survivor-centered GBV principles.
• Reporting, documentation, and coordination skills.
• Ability to maintain strict confidentiality.
• Commitment to safeguarding, gender equality, and humanitarian principles.

Application Information

📍 Duty Station: Dasenech Field Office
👩 Applicants: Female candidates only
👥 Vacancy: 1
🕒 Duration: 7 months, renewable subject to performance and funding
💰 Salary: As per WE-Action organizational scale
📅 Deadline: September 8, 2026

How to Apply

Interested applicants should submit their non-returnable application letter and updated CV in person at Women Empowerment-Action offices in:

• Jinka Field Office
• Dimeka Field Office
• Dasenech Field Office

The application letter/cover letter should include:

• Position applied for
• Summary of qualifications and relevant experience
• Motivation/objective for applying
• At least 3 references from current and former supervisors

Note: WE-Action has zero tolerance for sexual exploitation and abuse (SEA) and all forms of gender-based violence.