Receptionist : New Leaf Medical Complex (NLMC)

Key Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Register patients and schedule appointments accurately.
• Manage incoming phone calls and respond to customer inquiries.
• Maintain accurate patient records using Hospital Information Systems (HIS) or Electronic Medical Records (EMR).
• Coordinate with medical and administrative staff to ensure efficient patient flow.
• Handle front desk documentation and administrative duties.
• Maintain confidentiality of patient information at all times.
• Deliver excellent customer service while maintaining a professional appearance and attitude.

Qualifications

Education

• Bachelor's Degree in Management, Business Administration, Marketing, Health Administration, Hotel Management, or a related field.

Experience

• 2–4 years of experience as a Reception Officer, Front Desk Officer, Customer Service Officer, or a similar role.
• Experience in hospitals, medical centers, hotels, airlines, or other premium customer service environments is preferred.
• Experience using Hospital Information Systems (HIS), Electronic Medical Records (EMR), or appointment management systems is highly desirable.
• Previous healthcare experience is an advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional appearance and etiquette.
• Good organizational and multitasking abilities.
• Basic computer proficiency.
• Ability to work effectively in a fast-paced environment.

Duty Station

📍 Addis Ababa

How to Apply

Interested applicants should clearly indicate the position title they are applying for in the subject line of the email or on the application documents.

Email:hr@newleaffertility.org

Or Apply In Person:

New Leaf Medical Complex PLC (NLMC)
Lebu, In front of Tomoca Coffee
Addis Ababa, Ethiopia

Note: Only shortlisted applicants will be contacted.