Senior Customer Service Officer – Hijra Bank S.C
Senior Customer Service Officer – Hijra Bank S.C
- 1 Vacancy
- 14 Views
Experience
3 Year
Employee type
Full TimePosition
Intermediate
Offer Salary
Attractive
Job Description
Job SummaryThe Senior Customer Service Officer provides advanced customer support, ensures quality service delivery, mentors junior staff, and supports branch operational efficiency.
Key Responsibilities
- Supervise and support customer service activities.
- Handle complex customer requests and complaints.
- Ensure accurate transaction processing and documentation.
- Guide junior customer service officers.
- Support achievement of branch service targets.
- Prepare customer service reports.
- Ensure compliance with banking policies.
Education
Bachelor degree in accounting, managment, economics or related fields
Qualifications & Experience
- Bachelor's Degree in Accounting, Finance, Economics, Management, Banking and Finance, or related fields.
- Relevant banking experience in customer service operations.
- Strong communication and problem-solving skills.
- 3 years of bankingoperation knowledgeof IFB will beA dvantageous
- Duty station: Addis Ababa ,Bishoftu& Gunchire
How to Apply
Interested candidates can apply online through:
🔗 Application Link:https://docs.google.com/forms/d/e/1FAIpQLSfG2iZlknCd4skgzBzZZJ2Zh0ha-23tcYziJsQLuTDeA-FbQg/viewform
Skills
Organizational SkillsLeadership SkillsCommunication SkillsComputer SkillsCustomer Service SkillsProblem-Solving
